BPCE wanted to set up a system for tracking contacts (e-mails, calls, text messages, etc.) between its customers and advisors. When an advisor calls a customer, or vice versa, the call centre agent needs to be able to instantly retrieve all exchanges that have already taken place, both requests and responses. The presentation is made in Salesforce’s Service Cloud.
Implement MuleSoft flows in order to integrate data from the various contact bricks: CISCO, AzurMail, Icon, Skype, etc. so as to present them in an agnostic way. The data is stored in a Cassandra-type NoSQL database – hosted by Heroku.
300 million transactions managed per year
The mission consisted of :
1 project, 1 team member for 1 year