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Arkadin

Upgrade & corrective maintenance of Arkadin’s IS

 

To cite a few key figures about this SpikeeLabs job:

  • 15 MS.Net applications
  • A complete billing system depoyed  a comprehensive billing system for over 50 subsidiaries around the world.
  • 2 teams  : a maintenance team of 2 people and a production team of 2 people

 

Context

Aim : to overhaul the information system of a provider of collaboration solutions – audio conferencing, video conferencing, web conferencing.

 

Challenge

Unify offers, customer references, billing and reporting within the same information system.

 

Solutions provided

  • Information system urbanization
  • Development of BSS building blocks :
    • dedicated to order management – quoting –
    • dedicated to revenue management  – mediation, rating, charging –
    • dedicated to product management – product catalog –
  • Development of BSS building blocks :
    • Inventory
    • Avaya equipment provisioning
  • Integration of :
    • a CRM Solution – SalesForce –
    • a Billing  Solution – HighDeal –
    • an ESB dedicated to the provisionning of real time platform – MS BizTalk –
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