Upgrade & corrective maintenance of Arkadin’s IS
To cite a few key figures about this SpikeeLabs job:
- 15 MS.Net applications
- A complete billing system depoyed a comprehensive billing system for over 50 subsidiaries around the world.
- 2 teams : a maintenance team of 2 people and a production team of 2 people
Context
Aim : to overhaul the information system of a provider of collaboration solutions – audio conferencing, video conferencing, web conferencing.
Challenge
Unify offers, customer references, billing and reporting within the same information system.
Solutions provided
- Information system urbanization
- Development of BSS building blocks :
- dedicated to order management – quoting –
- dedicated to revenue management – mediation, rating, charging –
- dedicated to product management – product catalog –
- Development of BSS building blocks :
- Inventory
- Avaya equipment provisioning
- Integration of :
- a CRM Solution – SalesForce –
- a Billing Solution – HighDeal –
- an ESB dedicated to the provisionning of real time platform – MS BizTalk –
